Yost Ice Arena Guide for Guests with a Disability
Updated for 2026-27 Season
The University of Michigan is committed to providing an accessible and inclusive game day experience for all guests. This guide highlights accessibility services, accommodations and resources available at Yost Ice Arena. If you need assistance during your visit, please ask the nearest Event Team Member. For questions before or after game day, email guestservices@umich.edu.
Click on the headers below to learn more about specific policies and amenities.
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Public entry locations at Yost Ice Arena include:
- North Lobby - East Entrance
- North Lobby - West Entrance
- East Lobby
Power-operated doors are located at the northeast and northwest doors of Yost Ice Arena.
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Parking for guests with accessibility needs is available in the Athletic Lot near Yost Ice Arena.
- A limited number of single-game accessible parking spaces are available on game day on a first-come, first-served basis.
- A valid state-issued disability parking placard or license plate is required.
- The Athletic Lot is best accessed from State Street at the entrance between Yost Ice Arena and the Ross Academic Center.
- Once State Street becomes too congested with traffic, access to the Athletic Lot is available from Hoover Street.
- Parking staff will direct guests and assist with parking.
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Accessible restrooms are available at the following locations:
- First Level: Northeast Lobby
- First Level: Northwest Lobby
- First Level: Southeast Lobby
- Second Level: Northeast side - women's restroom adjacent to accessible seating
- Second Level: Northwest side - men's restroom adjacent to accessible seating
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The Hockey Game Day Map identifies:
- Accessible routes from arena entrances to accessible seating areas
- Accessible restroom locations
Guests needing assistance navigating to or from the different areas should contact the nearest Event Team Member.
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The University of Michigan strives to provide accessible seating options consistent with applicable federal and state accessibility requirements.
- Wheelchair users and their companion(s) may purchase adjacent seating, subject to availability.
- Season-ticket holders requiring wheelchair-accessible seating may renew tickets in the same manner as other season-ticket holders and are offered a choice among available accessible locations.
- Single-game wheelchair-accessible seats and associated companion seats are offered subject to availability.
- Accessible seating exchanges are handled on a first-come, first-served basis and are subject to availability.
- When possible, exchanged accessible seating will be provided in a location comparable to the original ticket location.
Ticket Exchanges
- Before Game Day / Day of Game: Provide tickets to the Athletics Ticket Office by 4:00 p.m. on the day of the game to request wheelchair-accessible seating with a companion seat, subject to availability.
- At Yost Ice Arena: Accessible seating exchanges are available at the Northwest Ticket Window beginning one (1) hour prior to the game.
- Guests wishing to exchange wheelchair-accessible tickets for non-wheelchair-accessible seating may also request comparable seating, subject to availability.
Will Call & Ticket Assistance
Public Will Call is located at the Northwest Lobby Ticket Window.
- Opens 60 minutes prior to puck drop.
- Remains open through the end of the second period.
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Questions or concerns regarding campus accessibility may be directed to the University ADA Coordinator by emailing adacoordinator@umich.edu.
Concerns of disability discrimination or harassment may be submitted to the Equity, Civil Rights and Title IX Office (ECRT) using the reporting form.
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Complimentary Assisted Listening Devices (ALDs) are available at:
- Guest Services desk next to the skate shop in the northwest lobby
A driver's license, credit card or another acceptable form of picture identification is required as a deposit. Devices must be returned within 15 minutes after the end of the game.
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The Yost Ice Arena elevator may be used by guests with disabilities who need access to the second level.
- The elevator is located near the lockers on the west side of the arena.
- Ask the nearest Event Team Member for directions or assistance.
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The Guest Services desk is located next to the skate shop in the northwest lobby. Guests may visit Guest Services or ask the nearest Event Team Member for accessibility assistance.
- Assisted Listening Devices are available from Guest Services.
- Event Team Members can assist with directions and navigating accessible routes within Yost Ice Arena.
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Service dogs and trained miniature horses assisting guests with disabilities are permitted inside Yost Ice Arena.
- Service animals in training accompanying a trainer or handler are also permitted.
- All other animals are prohibited.
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Limited complimentary wheelchair assistance is available at Yost Ice Arena. Guests who need assistance should contact the nearest Event Team Member, who will help coordinate wheelchair service.
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If you need assistance during your visit, please contact the nearest Event Team Member or visit Guest Services in the northwest lobby.
For accommodation or disability-related needs before game day, or to provide feedback after an event, email guestservices@umich.edu.
